Retention Specialist - Remote

Overview

BizIQ is seeking a proactive and results-driven Retention Specialist to join our Customer Success Department. In this role, you will be responsible for leading the retention efforts, managing cancel requests, and addressing customer issues to maximize client retention and satisfaction. The Retention Specialist will play a crucial role in developing strategies, implementing initiatives, and collaborating cross-functionally to achieve retention goals and foster long-term client relationships.

In Short

• Create and execute comprehensive retention strategies aimed at minimizing client churn.
• Oversee cancel requests and implement effective retention tactics.
• Lead efforts to resolve customer issues promptly.
• Meet or exceed retention targets by monitoring metrics.
• Build and maintain strong client relationships.
• Continuously evaluate and improve retention processes.
• Prepare and present regular reports on retention metrics.
• Assist with onboarding and training of new hires.
• Present company services to clients effectively.
• Participate in special projects as needed.

Requirements

• Strong technical background in web development languages.
• Excellent problem-solving skills.
• Strong coaching and collaboration skills.
• Exceptional communication skills.
• Customer-centric mindset.
• Ability to manage multiple priorities.
• Proven track record in retention management.
• Strong analytical skills.
• Proficiency in CRM software.
• Commitment to continuous learning.

Benefits

• Four Medical plans with Company HSA Contribution.
• MetLife Dental plans.
• Vision plan.
• Life Insurance.
• Disability Insurance.
• Paid Time Off accrued annually.
• Paid Parental Leave.
• Retirement Savings: 401K.
• Peer-to-peer Recognition program.
• Award Winning Culture with quarterly initiatives.