Retention Specialist - Remote

Overview

As a Retention Specialist at Housecall Pro, you will help home service professionals streamline their operations and grow their businesses, focusing on building strong relationships and improving customer satisfaction.

In Short

• Manage relationships with assigned Pros who have failed billing.
• Establish trust and drive product value for service professionals.
• Implement Standard Operating Procedures for billing outreach.
• Communicate effectively across sales, tech, customer, and product support teams.
• Innovate and improve retention processes.
• Exceed customer expectations through effective relationship management.
• Collaborate with a dedicated retention team focused on customer success.
• Analyze metrics to enhance efficiency and project efficacy.
• Support a culture of innovation and entrepreneurial spirit.
• Participate in a fast-growing company committed to diversity and inclusion.

Requirements

• Bachelor's degree preferred, but not required.
• 2-4 years of experience in sales or customer support.
• Proven track record of meeting sales metrics.
• Experience in relationship building and consulting.
• Professional demeanor in client interactions.

Benefits

• Generous benefits program including medical, dental, and vision.
• Flexible paid time off and paid holidays.
• Monthly tech reimbursements.
• Culture that values innovation and employee growth.