Retention Specialist - Remote

Overview

The Retention Specialist is responsible for answering customer questions pertaining to product information, order statuses, tracking information, returns & exchanges, and more, while demonstrating a Customer First mentality.

In Short

• Assist and engage with customers over the phone and other channels.
• Virtually assist customers with shipping, returns, and product details.
• Manage multiple customer interaction channels efficiently.
• Provide best-in-class service experience in a fast-paced environment.
• Build long-term relationships with customers.
• Maintain metrics for customer satisfaction and retention.
• Work remotely in a distraction-free environment.
• Complete a 90-day introductory period successfully.

Requirements

• Associate degree or greater.
• 2+ years of experience in customer service/support.
• Strong writing and communication skills.
• Ability to work weekends and holidays.
• Experience with web-based tools.
• Detail-oriented and reliable.
• Comfortable working from home.
• Startup experience is a plus.

Benefits

• Opportunity to work with a talented team.
• Flexible remote work environment.
• Competitive hourly pay.
• Potential for bonuses based on performance.