CX Retention Specialist - Remote

Overview

As a CX Retention Specialist, you’ll be part of a newly-formed global team that’s at the pinnacle of CX’s 2025 vision, combining proactive engagement, data-driven insights, and personalized strategies to help customers thrive.

In Short

• Drive retention initiatives to maximize customer value.
• Leverage insights from machine learning and predictive analytics.
• Deliver personalized solutions through training sessions and demos.
• Collaborate with Customer Success Managers, Sales, and Product teams.
• Be a creative problem solver to enhance customer success.

Requirements

• 2+ years in B2B customer success, retention, or account management.
• Ability to manage multiple accounts at various lifecycle stages.
• Comfort with CRM tools and data-driven decision-making.
• Fluency in English with excellent communication skills.
• Creative mindset with proven problem-solving abilities.
• Passion for continuous improvement in a fast-paced environment.

Benefits

• Opportunity to shape a new global team.
• Part of a forward-thinking group redefining customer engagement.
• Contribute directly to the company’s 2025 vision.
• Potential for discretionary bonuses and equity.