SaaS Implementation Specialist - Remote

Overview

As a SaaS Implementation Specialist at BizIQ, you will be responsible for onboarding new CRM customers, overseeing technical support operations and providing expert assistance to clients facing domain issues, web development troubleshooting, and content management system challenges.

In Short

• Lead and mentor teams providing guidance and performance feedback.
• Obtain a functional understanding of ecommerce platforms and troubleshoot issues.
• Oversee domain-related issues including registration and DNS configuration.
• Provide expert guidance on CMS platforms like WordPress and Wix.
• Act as a subject matter expert in addressing complex customer issues.
• Collaborate with teams for process improvement and best practices.
• Stay updated with industry trends and share insights with teams.
• Monitor performance metrics and provide reports to leadership.
• Assist with onboarding and training of new hires.
• Present company services effectively to clients and prospects.

Requirements

• 3-5 years of experience in technical support management or web development.
• Experience with CRM software like Salesforce or HubSpot.
• Proficiency in Microsoft Office Suite and data analytics tools.
• Bachelor's degree in Marketing, Information Technology, or related field preferred.
• Strong problem-solving skills and technical background.
• Excellent communication skills, both verbal and written.
• Commitment to continuous learning and improvement.
• Ability to manage retention programs effectively.
• Experience in a digital marketing or web development environment is a plus.

Benefits

• Health Benefits including medical, dental, and vision plans.
• 15 days of PTO, 6 paid holidays, and 4 floating holidays.
• 401K retirement savings plan.
• Inclusive parental leave policy.
• Peer-to-peer recognition program with rewards.