Director of Customer Success - Remote

Overview

The Director of Customer Success will lead multiple teams of Growth Advisors, focusing on delivering exceptional results for our digital marketing clients. This role demands significant experience in customer success leadership, strategic planning, and cross-functional collaboration. The Director will be responsible for developing and implementing initiatives that enhance client retention and growth.

In Short

• Collaborate with the Vice President of Customer Success to execute customer growth strategies.
• Lead and mentor a Customer Success team, fostering a culture of excellence.
• Develop initiatives to drive customer growth and enhance retention.
• Establish and monitor KPIs for Growth Advisors.
• Oversee communication strategies to keep clients informed and engaged.

Requirements

• 7+ years of experience leading customer success teams.
• 5+ years of Digital Marketing Experience required.
• Strong track record of achieving retention and growth targets.
• Bachelor’s Degree in business, marketing, or related field is a plus.

Benefits

• Health Benefits including medical, dental, and vision plans.
• 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays.
• 401K retirement savings plan.
• Inclusive parental leave policy.
• Peer-to-peer recognition program with rewards.