Director of Customer Success - Remote

Overview

As a Director of Customer Success, you will lead strategic account engagement across a portfolio of top-tier enterprise clients, delivering measurable value and driving customer success and growth.

In Short

• Lead strategic account engagement with enterprise clients.
• Deliver measurable value and drive customer success.
• Act as a trusted advisor to C-level stakeholders.
• Manage a portfolio of strategic accounts representing significant revenue.
• Champion the full post-sale customer lifecycle.
• Conduct Executive Business Reviews and establish success plans.
• Drive Net Revenue Retention growth through upsell and renewal strategies.
• Lead customer transformation initiatives leveraging AI.
• Develop and execute strategic account plans.
• Stay current with industry trends and serve as a strategic voice of the customer.

Requirements

• Bachelor’s degree in Business, IT, or related field; MBA preferred.
• 10+ years in Customer Success or Account Management within SaaS.
• 5+ years experience with NICE CXone or comparable platforms.
• Proven success managing large enterprise clients.
• Expertise in contact center operations and cloud migration.
• Strong understanding of NICE CXone architecture and tools.
• Excellent stakeholder management and communication skills.
• Analytical thinker with experience using Salesforce.
• Ability to manage multiple competing priorities.
• Travel up to 25% for key meetings and events.

Benefits

• Opportunity to work in a fast-paced, collaborative environment.
• Endless internal career opportunities across multiple roles.
• Be part of a company recognized as a market leader.
• Work with innovative technologies in AI and cloud.
• Join a diverse and inclusive workplace.