Director of Customer Success - Remote

Overview

As Director, Customer Success, you will lead initiatives to ensure successful partnerships and program implementations at Renew Home, focusing on customer satisfaction and program growth.

In Short

• Lead the Customer Success team to drive adoption of Utility VPP programs.
• Manage customer lifecycle post-contract and ensure program goals are met.
• Collaborate with product and engineering teams for program execution.
• Oversee delivery of multiple programs from launch to performance tracking.
• Support growth strategies with the leadership team.
• Build relationships with key energy partner accounts.
• Advocate for customer needs and feedback in strategic planning.
• Utilize data analytics to track customer performance and satisfaction.
• Contribute to evolving account management methodologies.
• Communicate progress and account status to senior leadership.

Requirements

• Experience in customer success or account management.
• Strong understanding of the energy sector and clean technologies.
• Excellent communication and relationship-building skills.
• Proficiency in data analytics tools.
• Ability to work collaboratively in a team environment.
• Strong problem-solving skills.
• Experience managing multiple projects simultaneously.
• Ability to advocate for customer needs effectively.
• Experience in program management.
• Leadership experience is a plus.

Benefits

• Opportunity to work in a mission-driven organization.
• Collaborative and inclusive work environment.
• Personal and professional growth opportunities.
• Impactful work contributing to clean energy solutions.
• Flexible work arrangements.