Director of Customer Success - Remote

Overview

The Director of Customer Success will lead and transform the existing Customer Success organization at a venture-backed SaaS startup, driving improvements in customer experience and operational excellence.

In Short

• Transformational leadership role at a venture-backed SaaS startup.
• Fully remote, full benefits package and stock options.
• Competitive compensation: $140K–$160K + equity, unlimited PTO, wellness incentives, full health coverage.
• Pivotal role owning the evolution of the Customer Success org from strong foundation to enterprise-grade operation.

Requirements

• 6–10+ years in Customer Success or Account Management, including 2–4+ years leading and scaling teams in an early stage B2B SaaS company.
• Deep experience overhauling CS functions—processes, reporting, playbooks, org structure.
• Proven ability to lead cross-functional initiatives involving Product, Engineering, and Data teams.
• Passionate about building systems and structure: internal dashboards, forecasting, segmentation, usage visibility.
• Experience supporting high-touch SaaS implementations, preferably with white-glove onboarding for enterprise or mid-market clients.
• Exceptional written and verbal communicator; clear, precise, and persuasive with stakeholders at all levels.
• Tech-savvy: fluent in tools like Hubspot, Intercom, Notion, and product analytics platforms (Mixpanel, etc.).

Benefits

• Salary Range: $140,000–$160,000 + significant equity package.
• Unlimited PTO + flexible work schedule.
• Health Benefits: Full medical, dental, and vision coverage.
• Wellness Stipends + mental health resources.
• Remote First: Work anywhere in the U.S.
• Team Retreats: Company-sponsored gatherings twice a year.
• Ongoing Development: Resources for personal and professional growth.