Director of Customer Success - Remote

Overview

The Director of Customer Success will lead the post-sale strategy and execution, focusing on revenue growth and building scalable systems while guiding the Customer Success team through a new phase of growth.

In Short

• Own ambitious Net Dollar Retention goals across all segments.
• Define and execute a segmented NDR strategy.
• Accountable for renewals, expansion, and churn.
• Identify and grow new revenue streams.
• Build forecasting and attribution models to track revenue impact.
• Design and scale repeatable onboarding and renewal playbooks.
• Partner with Sales, Product, Marketing, and Ops for aligned GTM strategy.
• Hire, coach, and manage a high-performing Customer Success team.
• Drive performance through accountability and goal-setting.
• Passionate about AI opportunities.

Requirements

• Proven success leading CS teams in high-growth B2B SaaS environments.
• Experience with enterprise customers and managing CS motions.
• Demonstrated commercial acumen with a track record of exceeding quotas.
• Strong process-building and performance tracking abilities.
• Empathetic people leader experienced in coaching and managing performance.
• Cross-functional collaborator aligning CS with GTM partners.
• Passionate about AI.

Benefits

• Competitive salary and benefits package.
• Opportunity to work on impactful projects.
• Be part of a passionate and supportive team.
• Make a real difference in customer feedback.