Director of Customer Success - Remote

Overview

As the Director of Customer Success at Flipside Crypto, you will play a pivotal role in overseeing client satisfaction and success through our AI-powered growth platforms.

In Short

• Accountable for client satisfaction and success across all key accounts.
• Ensure each account is tracking toward target KPIs.
• Build strategic relationships with customers at different levels.
• Support renewals and provide upsell opportunities.
• Collaborate with finance to optimize spending.
• Coordinate cross-team needs for platform effectiveness.
• Lead team to leverage AI tools for advisory.
• Plan and build QBR process for customers.
• Conduct weekly 1:1 meetings for guidance and goal setting.
• Provide mentorship and support team member development.

Requirements

• 5+ years leading customer success teams.
• Experience in technology-driven environments.
• Strong understanding of AI in business contexts.
• Experience managing platform-based relationships.
• Exceptional communication skills.
• Proficiency in data analysis and performance measurement.
• Collaborative experience with product and engineering teams.
• Ability to analyze financial data and optimize economics.
• Knowledge of blockchain ecosystem.

Benefits

• Opportunity to lead a dynamic team.
• Work in a technology-driven environment.
• Engage with cutting-edge AI applications.
• Mentorship and professional growth opportunities.
• Collaborate with cross-functional teams.