Director of Customer Success - Remote

Overview

The Director of Customer Success at Flipside Crypto will oversee client satisfaction and success through AI-powered growth platforms, guiding a team to ensure account renewals and financial accountability.

In Short

• Accountable for client satisfaction and success across key accounts.
• Ensure each account tracks toward target KPIs.
• Build strategic relationships with customers at various organizational levels.
• Support renewals and upsell opportunities.
• Collaborate with finance to optimize spending.
• Coordinate cross-team needs for effective platform use.
• Lead team to leverage AI tools for strategic advisory.
• Plan and deliver QBR process to customers.
• Conduct weekly 1:1 meetings for guidance and goal setting.
• Monitor team performance against metrics and resolve blockers.

Requirements

• 5+ years of experience in customer success leadership.
• Experience in technology-driven customer-facing roles.
• Strong understanding of AI applications in business.
• Experience managing platform-based customer relationships.
• Exceptional communication skills.
• Proficiency in data analysis and performance measurement.
• Collaborative experience with product and engineering teams.
• Ability to analyze financial data.
• Knowledge of the blockchain ecosystem.

Benefits

• Opportunity to lead a dynamic team.
• Work in a technology-driven environment.
• Engage with cutting-edge AI technologies.
• Develop strategic relationships with clients.
• Competitive salary and benefits package.