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Director of Customer Success - Remote

Posted 7 days ago
Customer Service
Full Time
APAC

Overview

The Director of Customer Success at Deel will oversee and manage the Customer Journey for our Enterprise client segments, developing and leading the customer success strategy while collaborating with various internal teams.

In Short

  • Oversee and manage the Customer Journey for Enterprise clients.
  • Develop and implement the APAC customer success strategy.
  • Drive strategy for the Enterprise segment.
  • Build and lead the customer success function.
  • Develop deep relationships with large customers.
  • Collaborate with Sales, Product, and Engineering teams.
  • Activate and renew the customer base.
  • Introduce and launch new technologies into existing models.
  • Achieve metrics and develop expansion plans.
  • Build from the ground up with a strong execution ethic.

Requirements

  • 8+ years of experience in customer success leadership.
  • Experience in unicorn start-ups or big tech companies.
  • Strong understanding of Payroll is advantageous.
  • Experience in organizational design and performance frameworks.
  • Track record of achieving metrics.
  • Experience in launching new technologies.
  • Ability to build processes and drive performance.
  • Relentless execution ethic and high energy.

Benefits

  • Provided computer equipment tailored to your role.
  • Stock grant opportunities based on role and location.
  • Additional perks and benefits based on employment status.
  • Flexibility of remote work, including WeWork access.
Deel logo

Deel

Deel is a leading technology company dedicated to revolutionizing the way businesses hire talent globally. With a diverse team of over three thousand individuals across more than 100 countries, Deel fosters a culture of innovation and continuous learning. The company aims to eliminate hiring borders, providing businesses with the tools to hire, onboard, manage, and pay employees seamlessly, thereby connecting the global workforce with opportunities. Following significant funding rounds, Deel has established itself as a market leader in international payroll and compliance, committed to building a generational platform that supports a diverse global economy.

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