Director of Customer Success - Remote

Posted 2 weeks ago

Customer Service

Full Time

CA, USA

Overview

The Director of Customer Success at Mainspring Energy will lead the Customer Success team, focusing on customer retention and satisfaction while fostering strong relationships with clients.

In Short

Drive customer retention and satisfaction strategies.
Main point of contact for customers.
Foster long-lasting customer relationships.
Collaborate with internal teams for customer alignment.
Lead and expand the Customer Success team.
Develop customer onboarding processes.
Review and report on customer account health.
Respond to customer issues proactively.
Aggregate customer feedback for product improvement.
Partner with Sales for account expansion opportunities.

Requirements

Bachelor's degree in Engineering or Business Administration.
10+ years of experience in customer success or account management.
Excellent communication and interpersonal skills.
Proven track record of meeting performance metrics.
Experience in power generation technologies preferred.
Proficiency in CRM software and project management tools.
Strong analytical skills.

Benefits

Opportunity to work with innovative power generation technology.
Collaborative and inclusive company culture.
Potential for career growth in a rapidly expanding company.
Work with top-tier investors and industry leaders.
Impactful role with immediate results on customer satisfaction.

Mainspring Energy

Mainspring Energy is at the forefront of transforming power generation with its innovative Mainspring Linear Generator, designed for flexibility and adaptability in onsite power solutions. Catering to commercial, industrial, and utility sectors, Mainspring's technology offers a reliable alternative to traditional power sources, enabling efficient local power delivery for applications such as EV charging and data centers. With a commitment to sustainability, the company utilizes flameless technology that achieves near-zero NOx emissions. Backed by prominent investors, Mainspring is rapidly expanding its reach in the global electricity equipment market, driven by a vision of a net-zero carbon grid. The company values pragmatic optimism, excellence without ego, and proactive collaboration, fostering a diverse and inclusive culture to drive innovation and meet the growing demand for clean power solutions.

Share This Job!

Save This Job!

Jobs from Mainspring Energy:

Senior Sales Engineer - Data Center Markets

Sales Engineering

Cost Estimation

System Architecture

Business Development Director - Data Center Market

Business Development

Data Center

Sales Strategy

Controls and Commissioning Engineer

Electrical Engineering

Controls Engineering

Power Systems

Site Engineer for Clean Power Generation

Linear Generator Technology

Site DUE Diligence

Design Engineering

Market Strategy Manager

Go-to-market Strategy

Clean Energy

Distributed Energy Resources