Director of Customer Success - Remote

Overview

The Director of Customer Success at Sprinter Health is responsible for ensuring customer satisfaction, retention, and growth through effective collaboration and strategic planning.

In Short

• Lead customer interactions and establish credibility.
• Collaborate cross-functionally for customer success.
• Develop multi-year strategic plans with growth targets.
• Build relationships at all levels within customer organizations.
• Provide customer feedback to inform product development.
• Drive revenue targets and coordinate contract renewals.
• Identify customer risks and recommend solutions.
• Expand Sprinter Health services within customer organizations.

Requirements

• 7+ years in customer success, account management, or sales.
• Strong problem-solving orientation.
• Experience with cross-functional teams.
• Ability to execute with urgency and adapt to change.
• Strong empathy for customers.
• Excellent communication and organizational skills.
• Strong executive presence and B2B experience.
• Proven ability to influence and negotiate.

Benefits

• 100% paid medical, dental, and vision plans.
• Flexible PTO and 11 paid holidays.
• 401(k) with a match.
• Parental leave policy.
• HSA contributions.
• Life insurance and disability coverage.
• Competitive salary and equity package.
• Virtual and in-person team activities.
• Free daily lunch in the office.
• Annual learning stipend.