Director of Customer Success - Remote

Overview

Valsoft Corporation acquires and grows vertical market software businesses that provide mission-critical solutions across a wide range of industries. Headquartered in Montreal, Canada, Valsoft is part of the larger Valnet and Aspire Software families, backed by a unique buy-and-hold philosophy that allows acquired companies to focus on long-term growth rather than short-term exits.

We empower our companies with the resources, expertise, and autonomy to thrive—while preserving their entrepreneurial spirit and deep industry knowledge. Joining a Valsoft company means becoming part of a global network of software professionals passionate about innovation, operational excellence, and customer success.

In Short

• Lead the Customer Success, Account Management, and Professional Services teams.
• Own the full lifecycle of customer relationships from onboarding to renewal.
• Maximize customer value and reduce churn.
• Build processes to drive product adoption and ROI.
• Monitor key metrics and implement data-driven improvements.
• Partner with Sales and Marketing for customer growth campaigns.
• Forecast renewals and manage risks proactively.
• Serve as the voice of the customer to influence product roadmap.
• Report on customer health and growth trends to executive leadership.
• Improve implementation and onboarding processes.

Requirements

• 7+ years in Customer Success or Revenue leadership roles in SaaS.
• 3+ years managing multi-disciplinary teams.
• Proven ability to manage a book of business and reduce churn.
• Strong understanding of SaaS metrics and customer lifecycle strategies.
• Excellent communication and relationship management skills.
• Hands-on leader in a fast-paced, customer-driven environment.

Benefits

• Be part of a global network of software professionals.
• Work in an entrepreneurial environment focused on long-term growth.
• Access to resources and expertise for professional development.