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Director of Customer Success - Remote

Posted 3 days ago
Customer Service
Full Time
USA

Overview

The Director of Customer Success at Innovaccer will act as a trusted advisor to clients, managing teams to deliver solutions that help customers achieve their business goals through technology.

In Short

  • Understand customer needs and act as a client-counselor.
  • Manage project delivery and team performance.
  • Oversee budget and schedule adherence.
  • Identify datasets and integrate them into workflows.
  • Present results and proposals to client organizations.

Requirements

  • Experience in technical account management or customer success in technology and healthcare.
  • Strong analytical mindset with experience in digital transformation projects.
  • Background in Computer Science or Engineering.
  • Experience in Value-Based Care or Population Health.
  • Excellent communication skills for engaging with senior-level clients.
  • Experience in business requirement gathering.
  • Leadership experience in technology delivery teams.
  • Experience working with offshore teams.
  • Ability to solve open-ended problems in unstructured environments.
  • Willingness to travel 30%-40% of the time.

Benefits

  • Generous PTO accrual of 22 days per year.
  • Industry-leading parental leave policies.
  • Monetary incentives and recognition for outstanding performance.
  • Comprehensive medical, dental, and vision insurance benefits.
Innovaccer logo

Innovaccer

Innovaccer is a forward-thinking healthcare technology company focused on transforming the healthcare landscape through innovative solutions. The company specializes in developing and marketing products that enhance the efficiency and effectiveness of healthcare delivery, particularly in the pharmacy sector. With a commitment to collaboration and strategic growth, Innovaccer partners with payers, providers, and other stakeholders to create tailored solutions that address the unique challenges of the healthcare industry. The company values diversity and inclusion, fostering a workplace where all employees can thrive and contribute to meaningful change in healthcare.

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