Product Customer Success Manager, CX - Remote

Overview

The Customer Success Manager will be accountable for building long-term relationships with new and existing customers by being prescriptive, proposing enhancements to product and/or services and leveraging appropriate company resources to address how clients can better interact with their customers using NICE CXone technology products.

In Short

• Responsible for the entire lifecycle of the customer relationship.
• Engage with clients primarily via Teams and in-person meetings as necessary.
• Identify upsell and cross-sell opportunities within the customer base.
• Consult with clients on their use of CXone Expert.
• Maintain knowledge of competitive product lines.
• Develop and present customized presentations to clients.
• Work with CXone product management to deliver client feedback.
• Partner with sales team for technical presentations.
• Measure client retention and revenue growth.
• Communicate effectively with customers.

Requirements

• 2+ years in B2B SaaS Customer Success or Account Management.
• Experience in fast-paced environments.
• Ability to work independently.
• Competency in negotiating and upselling.
• Experience with Salesforce or similar CRM tools.

Benefits

• Opportunity to work with a leading cloud customer experience platform.
• Engagement with a diverse range of clients.
• Potential for career growth and development.
• Work in a collaborative team environment.
• Access to innovative technology solutions.