Customer Success Manager (CX) - Remote

Overview

The Customer Success Manager position is a dynamic role designed for someone excited to understand client pain points and work towards making Numeral a truly hands off experience.

In Short

• You’ll be working directly with our largest customers.
• You’ll work cross-functionally with teams across Numeral, from sales and support to design and engineering.
• You are a project-lead and quarterback, ensuring our clients are cared for and troubleshooting issues.
• Become an expert at how Numeral operates.
• Answer daily emails and calls from clients in a timely manner.
• Provide feedback on improving the onboarding process.
• Maintain attention to detail for long-term client success.
• Ensure understanding of issues to provide effective solutions.
• Follow up with clients and internal teams promptly.

Requirements

• At least 2 years of experience in customer success or related fields.
• Strong client advocacy skills.
• Highly organized with attention to detail.
• Project management capabilities.
• Ability to multitask effectively.
• Team-oriented and supportive.

Benefits

• Competitive salary.
• Stock options.
• Full healthcare coverage.
• Generous vacation policy.
• Access to 401(k) program.