Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) at Restaurant365 will develop impactful relationships with customers and ensure they achieve maximum lifetime value with our software.

In Short

• Develop long-term relationships with customers leading to high retention and customer satisfaction
• Ensure customers are successful with the product following the launch date
• Manage the customer experience and set expectations
• Track and drive customer health and Net Promoter Scores
• Create playbooks & present calls to action
• Reach assigned targets for customer KPI’s
• Continuously improve customer experience by proposing new processes
• Participate in user groups and client-facing webinars
• Identify save opportunities for product attrition
• Pass leads to the Sales Growth team

Requirements

• Previous experience with R365 platform
• 3 to 5 years of experience in accounting and/or restaurants
• 5 plus years of experience in a customer-facing role
• Ability to travel 10%
• Proficient in Microsoft Office; Outlook, Excel, Word, PowerPoint
• Collaborative and flexible working style
• Ability to teach and coach effectively
• Strong organization and time-management skills
• Ability to work independently without supervision
• Strong technical aptitude

Benefits

• Salary range of $78,800 - $118,200 + Bonus
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives