Customer Success Manager - Remote

Overview

As a Customer Success Manager at Turnitin, you will manage a portfolio of complex clients, ensuring their success and satisfaction while building strong relationships with decision-makers to drive account growth.

In Short

• Manage a portfolio of accounts to ensure client success.
• Build relationships with clients and understand their needs.
• Provide expert support for Turnitin's products.
• Collaborate with teams to analyze client data and identify growth opportunities.
• Communicate the value of Turnitin's products effectively.
• Track performance and generate leads for the sales team.
• Mentor and support team members.
• Work in a remote-first culture that prioritizes well-being.
• Engage with internal stakeholders to relay client feedback.
• Actively pursue personal development.

Requirements

• Excellent communication skills.
• 3+ years of sales experience in a B2B environment.
• Experience in strategic account management.
• Familiarity with Salesforce CRM.
• Knowledge of customer success platforms like Gainsight.
• Strong relationship-building skills.
• Interest in AI applications in business or education.
• Consultative, solution-based sales approach.
• Ability to influence stakeholders at all levels.
• Focus on nurturing client relationships.

Benefits

• Remote-first culture.
• Health and wellness programs.
• Generous paid time off.
• Education reimbursement.
• Parental leave and retirement plans.
• Paid volunteer time.
• Access to mental health resources.
• Flexible work arrangements.
• Charitable contribution matching.
• Self-care days.