Customer Success Manager - Remote

Overview

Are you driven by curiosity and a competitive spirit? Do you thrive in an environment where growth, innovation, and customer satisfaction take center stage? We’re looking for a Customer Success Manager to join our A-team and manage a high-potential book of business with exciting opportunities for expansion and adoption.

In Short

• Manage a portfolio of 3-4MM ARR, driving adoption, outcomes, and renewals that lead to expansion and advocacy.
• Partner with clients to accelerate Time to Value and increase customer satisfaction throughout the lifecycle.
• Define, execute, and clearly communicate ROI for clients to showcase measurable success.
• Establish yourself as a Trusted Advisor, providing innovative solutions and thinking outside the box.
• Take ownership of the renewal cycle from forecasting to negotiating early renewals.
• Create impactful customer content, from account plans to success stories.
• Represent our company as a domain and product expert.
• Build deep relationships with key stakeholders within the customer organization.
• Act as a hub of information for the customer’s needs.
• Collaborate with the Account Executive to identify cross-sell, upsell, and renewal opportunities.

Requirements

• 2+ years of experience in Customer Success or Account Management within a SaaS environment.
• An understanding of Customer Success best practices, strategies, and execution.
• Exceptional communication skills, with the ability to present to all levels of an organization.
• Ability to simplify complex problems and execute solutions with precision.
• Experience collaborating with cross-functional teams such as Sales, Product, Marketing, and Services.
• Familiarity with the Salesforce ecosystem is essential.
• Higher Education experience is a plus!

Benefits

• An incredible team of smart and supportive people.
• A deep feeling of satisfaction and completion.
• Fully remote global team working from home.
• Stock options for every employee.
• Flexible work week.
• $400 office stipend.
• Maternity/Paternity leave.
• Student loan debt assistance.
• Pledge 1% - time off for helping nonprofits.
• Health insurance contribution (if in the US).
• Children's 529 college fund assistance (if in the US).