Customer Success Manager - Remote

Overview

Keboola is seeking a Customer Success Manager to help drive measurable outcomes for our SMB and Enterprise customers, focusing on transforming how they use data.

In Short

• Build trusted relationships with customer stakeholders.
• Collaborate with Technical Account Managers for onboarding and success.
• Manage a portfolio of 20+ SMB and Enterprise accounts.
• Identify upsell and cross-sell opportunities.
• Conduct regular business reviews with actionable insights.
• Act as the voice of the customer across teams.
• Design scalable processes within Customer Success.
• Manage client renewals and account growth.
• Drive customer storytelling for success cases.
• Travel frequently for in-person meetings.

Requirements

• 3+ years of experience in Customer Success or Account Management.
• Based in the United States and fluent in English.
• Strong technical aptitude in data integration and analytics.
• Proven project management and organizational skills.
• Excellent communication and presentation abilities.
• Demonstrated commercial acumen for revenue opportunities.
• Proactive and curious mindset.
• Thrives in a fast-paced, scale-up environment.

Benefits

• Opportunity to work in a global, remote-first team.
• Innovative work culture that values every idea.
• Support for continuous learning and improvement.