Customer Success Manager - Remote

Overview

Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.

In Short

• Develop and maintain strong relationships with customers.
• Own all aspects of the post-sales process for Enterprise Customers.
• Focus on closing large deals and discovering new opportunities.
• Organize and run Quarterly Business Reviews.
• Report on client usage data and health indicators.
• Retain and renew existing accounts.
• Provide first-class customer experience.
• Work closely with internal teams for feedback and collaboration.
• Approximately 20% travel required.

Requirements

• Experience in a client-facing role, such as account management or customer success.
• Experience managing account renewals with a sales-oriented approach.
• Proven record of driving customer satisfaction.
• SaaS experience and knowledge of software products.
• Strong computer skills in Google Workspace and proficiency in Excel.
• Self-motivated, organized, with a positive attitude.
• Exceptional written and verbal communication skills.
• Fluency in English.

Benefits

• Monthly remote work stipend and home office equipment package.
• Home office equipment upgrade or co-working space membership.
• Sick leave, parental leave, and 25 days of annual leave.
• Personal development fund for courses and materials.
• Virtual Stock Option Plan (VSOP).
• Annual international team-building trip and online get-togethers.
• Flexible schedules as a fully remote company.
• An international team that values fun and collaboration.