Customer Success Manager - Remote

Overview

As a part of our Customer Success team at Nielsen, you will play a critical role in ensuring customer satisfaction by helping our customers utilize Nielsen’s products and services to achieve their goals.

In Short

• Build strong relationships with customers and provide exceptional customer experiences.
• Drive value realization and adoption of Nielsen’s Digital/Cross-Platform Audience Measurement products.
• Manage key account relationships and apply understanding of digital advertising.
• Understand customer’s strategic goals and make recommendations.
• Gather feedback for continual product improvements.
• Communicate insights to customers and internal teams.
• Oversee customer onboarding and campaign management processes.
• Monitor customer usage and provide optimization recommendations.
• Develop materials to improve organizational efficiency.
• Travel up to 25% for client visits and events.

Requirements

• Bachelor’s degree, 5+ years of client services/account management experience.
• Understanding of media and measurement landscape in advertising.
• Experience with digital advertising campaigns and media operations.
• Excellent presentation and communication skills.
• Strong organizational skills with attention to detail.
• Strategic thinker with quick response capabilities.
• Experience working with cross-functional teams.
• Passionate about consumers and relevant technologies.
• Digital Media experience required; account management experience a plus.

Benefits

• Comprehensive health & wellness plans.
• 401(k) retirement plan with a Nielsen match.
• Generous paid time off policy.
• Company-provided car for qualifying employees.
• Discretionary incentive/bonus for eligible employees.