Customer Success Manager - Remote

Overview

The Customer Success Manager at Mozilla will lead key client relationships and leverage analytical skills to provide strategic solutions that enhance business results for partners in the advertising space.

In Short

• Act as a product & insights expert to drive measurable business results.
• Build and manage relationships with key clients and agency partners.
• Develop narratives and recommendations from custom analyses.
• Manage account operations and troubleshoot issues.
• Collaborate across internal teams to manage complex workstreams.
• Create and update SOPs for streamlined processes.
• Monitor CRM usage and deal stage accuracy.
• Conduct onboarding and maintain regular client engagement.
• Share insights and align on next-phase goals with clients.
• Proactively present solutions to reduce churn and drive renewals.

Requirements

• 7 - 9 years of experience in online advertising/media.
• Bachelor's Degree.
• Advanced experience in data structuring and manipulation.
• Experience analyzing and presenting data for actionable insights.
• Proven track record in driving business performance.
• Experience delivering insights to diverse audiences.
• Ability to work across cross-functional teams.
• Experience influencing executives and clients.
• Adept in navigating ambiguity and changing priorities.

Benefits

• Performance-based bonus plans.
• Rich medical, dental, and vision coverage.
• Generous retirement contributions with immediate vesting.
• Quarterly wellness days for all employees.
• Country-specific holidays plus a day off for your birthday.
• Home office stipend.
• Annual professional development budget.
• Quarterly well-being stipend.
• Paid parental leave.
• Employee referral bonus program.