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Staff Software Engineer, AI & Automation - Remote

Posted 2 days ago
Software Development
Full Time
Canada
$115,000 - $171,000 CAD/year

Overview

Mozilla is seeking a Staff Software Engineer to lead the next evolution of Service Desk and digital workplace operations, focusing on AI-driven service enablement and automation.

In Short

  • Lead the implementation of AI-driven service enablement and automation.
  • Architect intelligent workflows and integrate SaaS and AI systems.
  • Drive adoption of internal platforms and Enterprise AI-powered services.
  • Manage incident, problem, and change practices to improve service delivery.
  • Serve as technical escalation for complex issues.
  • Document processes and maintain knowledge bases.
  • Collaborate with cross-functional teams to align platforms with goals.
  • Mentor and lead junior engineers in automation and integration design.
  • Implement security and governance for AI and automation usage.
  • Negotiate with vendors and manage contracts for SaaS and AI services.

Requirements

  • 7+ years in IT engineering or service delivery.
  • ITIL 4 Foundations certification.
  • Advanced proficiency in Python scripting.
  • Experience in AI and automation platforms.
  • Strong project management skills.
  • Ability to translate business needs into scalable solutions.
  • Leadership presence with executives and peers.
  • High tolerance for ambiguity and skill in providing clarity.

Benefits

  • Performance-based bonus plans.
  • Rich medical, dental, and vision coverage.
  • Generous retirement contributions.
  • Quarterly wellness days.
  • Country-specific holidays plus a day off for your birthday.
  • Home office stipend.
  • Annual professional development budget.
  • Quarterly well-being stipend.
  • Paid parental leave.
  • Employee referral bonus program.
Mozilla logo

Mozilla

Mozilla Corporation is a non-profit-backed technology company that has been dedicated to improving the internet for over 25 years. Known for its pioneering products like the privacy-focused Firefox browser and the content-saving service Pocket, Mozilla serves over 225 million users globally each month. The company is committed to open-source software development, ensuring that the internet remains a resource for people rather than corporations. With a focus on diverse areas such as AI, social media, and security, Mozilla aims to create engaging and inclusive products while fostering a collaborative and learning-oriented work environment. As a wholly-owned subsidiary of the Mozilla Foundation, Mozilla Corporation prioritizes its mission over shareholder interests, striving to build a better internet for everyone.

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