Customer Success Manager - Remote

Overview

The Customer Success Manager will own client relationships, drive product adoption, and ensure renewals and growth while balancing proactive engagement with responsive problem-solving.

In Short

• Lead client onboarding sessions and establish success criteria.
• Manage a portfolio of 20–40 active accounts.
• Monitor product usage and identify at-risk accounts.
• Triage support issues and escalate as needed.
• Identify upsell/cross-sell opportunities.
• Prepare reports on client health and renewal status.
• Excellent communicator with consultative skills.
• 2–3 years in customer success or account management roles.
• Proficiency with CRM systems and CS platforms.
• Strong presentation skills for client-facing reviews.

Requirements

• 2–3 years in customer success, account management, or client-facing roles.
• Proficiency with CRM systems (Salesforce, HubSpot) and CS platforms (Gainsight, ChurnZero, Totango).
• Strong presentation skills for client-facing reviews and demos.
• Proven ability to manage client relationships and drive renewals.

Benefits

• Flexible working hours for client calls and support escalations.
• Opportunity to work remotely.
• Engagement with diverse client accounts.
• Collaboration with sales and technical teams.
• Professional growth in customer success management.