Customer Success Manager - Remote

Overview

Customer Success Managers are responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge, serve as an advocate and voice of the customer and coordinate across teams to ensure an exceptional customer experience.

In Short

• Manage multiple customer accounts: Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Provide product and industry consultation
• Facilitate timely access to resources needed
• Facilitate sales of added functionality and modules to increase the customer’s efficiency
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Requirements

• Bachelor's degree or higher in a related field
• Prior experience as a Customer Success Manager is desirable
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred
• Excellent interpersonal skills and effective written and oral communication skills
• Innovative Critical thinking, problem solving abilities
• Willingness to travel up to 20%
• Willingness to work alternate schedules, as required

Benefits

• Competitive compensation and benefits packages
• Challenging yet flexible work environment
• Opportunities for growth and continued learning
• Workplace where individual contribution is valued and recognized