Customer Success Manager - Remote

Overview

The Customer Success Manager at VisibleThread will act as a trusted advisor for a dedicated portfolio of accounts, ensuring customer satisfaction and driving growth through effective onboarding, support, and strategic value delivery.

In Short

• Act as the primary point of contact for new customers.
• Guide customers through the onboarding process.
• Understand customers' business goals to maximize platform value.
• Identify opportunities for customer growth and expansion.
• Collaborate with the sales team for renewals and upsells.
• Become a product expert and demonstrate solutions.
• Address customer inquiries and concerns promptly.
• Collaborate with internal teams to resolve customer issues.
• Ensure a high level of customer satisfaction.
• Provide clear communication regarding updates and resolutions.

Requirements

• Experience in customer success or account management.
• Strong communication and interpersonal skills.
• Technical savvy with software solutions.
• Ability to understand and analyze customer needs.
• Proven track record in driving customer satisfaction.
• Experience with renewals and upselling techniques.
• Ability to work collaboratively in a team environment.
• Strong problem-solving skills.
• Self-starter with a proactive approach.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Career development opportunities.
• Dynamic and fun team environment.
• Opportunity to work with major clients.
• Flat organizational structure.
• Challenging and rewarding work.