Lead Professional Services Engineer, CX - Remote

Overview

The Professional Service Engineer role is an essential part of the NICE Services Organization. This role handles all aspects of data integration and deploying NICE’s large-scale customer interaction analytics solutions.

In Short

• Review design and implementation of integration projects by peers
• Leads and participates in the data integration, solution implementation and maintenance of large-scale Nexidia deployments
• Integrate Nexidia applications with backend enterprise systems using ETL, SQL, XML, and scripting languages
• Specifies best practices and standards to be used in Nexidia deployments
• Develops systems specifications through requirements gathering, research, analysis and direct contact with business units
• Assesses development/test strategies to ensure that a maximally robust design is developed
• Assists in the development and management of detailed project plans, monitors progress and provides regular project status to appropriate management teams
• Acts as technical consultant to project managers and business Subject Matter Experts
• Works with vendors and colleagues to develop and implement solutions to specific problems or to meet specific objectives
• Follow the development and maintenance of technical documentation and documentation standards for Nexidia enterprise systems

Requirements

• 4-10+ years of ETL experience
• In-depth knowledge of MSSQL concepts along with competency in SQL DBA activities like query optimization, indexes, performance troubleshooting
• Knowledge with networking concepts with regards to file share protocols, encryption of files, connectivity across domains
• Strong analytical and problem-solving capabilities to troubleshoot software and data inconsistencies
• Proven track record in delivery of large enterprise data oriented projects
• Client-friendly, good interpersonal and excellent written and verbal communication skills
• Worked with ETL and knowledge of ETL tools (DataStage, Informatica, Ab Initio, etc) is an advantage
• Excellent organizational skills, ability to set own task lists and time lines
• XML, ETL, Java, Python
• SQL Server
• Familiarity with Salesforce CRM APIs and integration
• Experience as a Software Developer
• Experience with implementing and managing data warehouses
• Experience with Business Intelligence and reporting solutions is an advantage

Benefits

• Opportunity to work in a fast-paced, collaborative, and creative environment
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations
• Chance to learn and grow in a market-leading company