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Delivery Solutions Architect (Conversational Designer) - Remote

Posted 8 hours ago
Design
Full Time
Worldwide

Overview

As a Delivery Solutions Architect in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You’ll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design.

In Short

  • Use case discovery
  • Requirements engineering
  • Create dialog flows and scripts
  • Define intents and user journeys
  • Lead conversation design workshops
  • Develop assistant personas
  • Deliver partner enablement activities

Requirements

  • 3+ years conversation/UX design
  • Strong English communication skills
  • Experience in multimodal user experience
  • Understanding of NLU/NLP concepts
  • Understanding of Large-Language-Models and prompting

Benefits

  • Join a fast-paced, collaborative, and creative environment
  • Endless internal career opportunities
  • Be part of a market-leading company
  • Work with a team of the best professionals
  • Opportunity for personal and professional growth
NICE logo

NICE

NICE Ltd. (NASDAQ: NICE) is a leading software provider that empowers over 25,000 global businesses, including 85 of the Fortune 100, to enhance customer experiences, combat financial crime, and ensure public safety. With a strong focus on innovation, particularly in AI, cloud, and digital solutions, NICE is recognized as a market leader in its fields. The company manages more than 120 million customer interactions and monitors over 3 billion financial transactions daily. With a workforce of over 8,500 employees across more than 30 countries, NICE is committed to fostering an inclusive workplace and is proud to be an equal opportunity employer.

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