Senior Conversational IVR Solution Architect - Remote

Overview

The Senior Conversational IVR Solution Architect will provide expert technical leadership for the voice IVR and conversational AI platform, ensuring optimal design for performance and reliability.

In Short

• Define end-to-end architecture for voice AI/IVR solutions.
• Serve as a senior technical advisor across teams.
• Troubleshoot and resolve complex voice quality issues.
• Establish technical best practices for IVR and conversational AI.
• Collaborate with engineering teams and vendors.
• 8+ years in designing contact center or IVR solutions.
• Deep knowledge of telephony and VoIP protocols.
• Experience overseeing full IVR project lifecycles.
• Excellent communication and leadership skills.
• Comfortable in an advisory role.

Requirements

• Proven background in cloud-based voice platforms.
• Hands-on experience with voice latency and call quality.
• Familiarity with tools for monitoring voice quality.
• Prior collaboration with cross-functional teams.
• Equivalent experience with other IVR/voice platforms is acceptable.

Benefits

• Be part of the AI revolution.
• Transform how global brands do business.
• Work with leading enterprise customer experience brands.
• Opportunity for professional growth.
• Collaborative and innovative work environment.