Director of Customer Success - Remote

Overview

Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 95,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation.

We’ve been a remote-first company for over a decade — and we’re on a mission to help distributed teams work smarter, not harder.

In Short

• Lead and grow a high-performing Customer Success team.
• Design and scale CS programs for onboarding, retention, and expansion.
• Serve as a strategic partner to top accounts for long-term growth.
• Develop lifecycle playbooks for renewals and upsells.
• Define CS OKRs and manage key metrics like GRR and NRR.
• Collaborate cross-functionally to enhance the customer journey.
• Act as the main point of escalation for account issues.

Requirements

• 7+ years in Customer Success at a B2B SaaS company, including 3+ years in a leadership role.
• Proven success designing and scaling CS programs.
• Strong grasp of customer health scoring and churn drivers.
• Excellent leadership skills with remote teams.
• Analytical and data-driven with strategic insights.
• Proactive communicator with cross-functional collaboration skills.

Benefits

• Own and scale a high-impact Customer Success function.
• Make a direct impact on retention and customer satisfaction.
• Join a remote-first team with strong values and low turnover.
• Collaborate closely with leadership to shape strategy.
• Enjoy autonomy and flexibility in your role.