Director of Customer Success - Remote

Overview

The Director-Customer Success will lead and sell PQS engagement projects and quality-based performance programs with payer clients in the managed care sector, ensuring customer needs are met and fostering positive relationships.

In Short

• Understand payer customer needs and act as a trusted advisor.
• Expand relationships through quality improvement programs.
• Manage contract delivery, budget, and schedule.
• Identify datasets and collaborate with engineers for data integration.
• Present results and proposals to client organizations.

Requirements

• 5+ years in payer account management or customer success in healthcare.
• Analytical mindset with experience in digital transformation projects.
• Background in Computer Science or Engineering.
• Experience in Value-Based Care or Pharmacy Operations.
• Excellent communication skills for engaging senior clients.
• Experience in business requirement gathering.
• Interaction with delivery/engineering teams is a plus.
• Experience working with offshore teams.
• Ability to solve open-ended problems in unstructured environments.
• Willingness to travel 30%-40%.

Benefits

• 22 days of paid time off plus company holidays.
• Generous parental leave policy.
• Monetary incentives and recognition for performance.
• Comprehensive medical, dental, and vision insurance.