Director of Customer Success - Remote

Overview

This position is posted by Jobgether on behalf of Team8. We are currently looking for a Director of Customer Success in the United States.

This role offers the opportunity to lead strategic client engagements and drive the success of enterprise healthcare cost management solutions. The Director of Customer Success will act as a trusted advisor for self-insured employers, translating complex analytics into actionable strategies that enhance operational efficiency and reduce unnecessary costs. You will oversee client relationships, manage internal resources, and ensure timely delivery of high-quality insights. The position requires strong leadership, exceptional communication skills, and expertise in healthcare claims and analytics. The ideal candidate thrives in a fast-paced, data-driven environment, balancing client satisfaction with operational excellence. This is a hands-on role with broad cross-functional collaboration across analytics, clinical, and executive teams.

In Short

• Serve as the primary point of contact for enterprise clients, building long-term relationships and acting as a trusted advisor.
• Translate complex data insights into actionable recommendations, reports, and presentations for non-technical stakeholders.
• Coordinate internal teams, including data, clinical, and project management, to ensure seamless delivery of client solutions.
• Lead client meetings, strategic reviews, and update presentations, ensuring alignment with business objectives.
• Oversee project timelines, monitor KPIs, and troubleshoot client issues proactively to maintain satisfaction.
• Collaborate with sales and solutions teams to develop client-focused strategies that drive value and business growth.
• Contribute to team-wide best practices and knowledge sharing to enhance overall client success.

Requirements

• Strong leadership skills.
• Exceptional communication skills.
• Expertise in healthcare claims and analytics.
• Ability to thrive in a fast-paced, data-driven environment.
• Experience in managing client relationships.

Benefits

• Opportunity to lead strategic client engagements.
• Work with a dynamic team across multiple functions.
• Contribute to the success of enterprise healthcare solutions.