Implementation Specialist - Remote

Overview

We are looking for an Implementation Coordinator with strong technical aptitude and communication skills to support the end-to-end onboarding process for our AI-powered platform. You will work closely with the Implementation Manager and cross-functional teams to ensure smooth technical setup, effective stakeholder communication, and efficient customer onboarding.

In Short

• Serve as a primary point of contact for customer implementations, ensuring seamless onboarding and technical configuration.
• Participate in customer scoping calls to understand integration and implementation requirements.
• Act as a liaison between customers and internal teams including Sales, Engineering, and Customer Success.
• Explain technical components of AI-driven solutions to non-technical stakeholders with clarity and confidence.
• Support the Implementation Manager by troubleshooting data-related issues and driving resolutions forward.
• Assist in refining and optimizing onboarding processes for improved customer experience.
• Manage alignment across stakeholders on implementation timelines, goals, and deliverables.
• Provide proactive support to customers throughout the onboarding lifecycle, escalating issues when necessary.
• Maintain a structured and adaptable workflow in a fast-paced, remote-first environment.

Requirements

• Strong technical aptitude.
• Excellent communication skills.
• Experience in customer onboarding processes.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with AI-driven solutions.
• Problem-solving skills to troubleshoot data issues.
• Experience managing stakeholder expectations and timelines.
• Ability to explain technical concepts to non-technical audiences.
• Adaptability in a fast-paced environment.

Benefits

• Opportunity to work in a remote-first environment.
• Collaborative team culture.
• Professional development opportunities.
• Engagement with innovative AI technology.