Implementation Specialist - Remote

Overview

As an Implementation Specialist at PetDesk, you will play a vital role in the onboarding and configuration of new customers, ensuring a smooth and successful transition to our software.

In Short

• Lead the implementation process for PetDesk customers.
• Conduct comprehensive training sessions for customers.
• Analyze and interpret results to inform customers.
• Develop strong relationships by providing exceptional service.
• Identify and resolve technical issues during implementation.
• Maintain accurate documentation of customer interactions.

Requirements

• Minimum of 1 year of experience in a customer-facing role.
• Proficient in learning software applications quickly.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Collaborative with cross-functional teams.
• Experience in Salesforce, Zendesk, or similar software preferred.

Benefits

• Medical coverage for employees and dependents.
• Employer HSA contribution.
• 401(k) match up to 3.5%.
• Paid Parental Leave.
• $250 Annual Stipend for Learning and Development.