CX Enablement Manager - Remote

Overview

PetDesk is seeking a CX Enablement Leader to drive the strategy and execution of all enablement initiatives for our Customer Experience (CX) organization, focusing on building a culture of continuous learning and ensuring teams are equipped to provide exceptional service.

In Short

• Develop and execute a comprehensive enablement strategy for the Customer Experience organization.
• Own the end-to-end enablement lifecycle from needs analysis to measurement of impact.
• Partner with CX leadership to identify skill gaps and create targeted training programs.
• Lead the selection and management of a Learning Management System (LMS).
• Design a customer-facing enablement program including knowledge base and online courses.
• Collaborate with Product and Product Marketing for training on new features.
• Work with Sales Enablement for consistent messaging and seamless handoff.
• Establish KPIs to measure the effectiveness of enablement programs.

Requirements

• 7+ years of experience in an enablement role within a B2B SaaS environment.
• Experience building and scaling enablement programs from the ground up.
• Strong strategic planning and project management skills.
• Experience in selecting and managing an LMS.
• Exceptional communication and presentation skills.
• Collaborative leadership style with strong relationship-building skills.
• Experience working cross-functionally with Product, Marketing, and Sales teams.

Benefits

• Medical coverage for employees and dependents (80-90% covered by employer).
• Employer HSA contribution with HDHP.
• 401(k) match up to 3.5%.
• Dependent Care Flexible Spending Account (FSA).
• Dental & Vision coverage available.
• Basic Life and AD&D Insurance.
• Short and Long Term Disability.
• Flexible Time Off & 12 Paid Annual Holidays.
• Paid Parental Leave.
• Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance.
• $250 Annual Stipend for Learning and Development.