SMB Implementation Manager - Remote

Overview

The SMB Implementation Manager will serve as a key point of contact for customers during a 5-week implementation program, ensuring they stay on track and receive the necessary support for a successful go-live.

In Short

• Act as a process and workflow contact for customers.
• Manage project materials and timelines.
• Conduct live working sessions and troubleshoot issues.
• Host meetings and office hours for customer support.
• Utilize critical thinking to manage risks and ensure timelines.
• Familiarity with ServiceTitan software is a plus.
• Exceptional project management and customer relationship skills required.
• Experience in the Home Service industry preferred.
• Support for continuous learning and career development.
• Inclusive culture that encourages diverse applicants.

Requirements

• 2+ years of relevant experience.
• Strong troubleshooting skills in software.
• Exceptional attention to detail.
• Ability to multi-task and manage multiple projects.
• Knowledge of SaaS business models is a plus.
• Excellent communication skills.
• Passion for helping customers succeed.
• Experience with project management tools.
• Ability to work autonomously.
• Willingness to embrace diverse perspectives.

Benefits

• Flexible time off and learning opportunities.
• Comprehensive health benefits including medical, dental, and vision.
• 401k match and telehealth options.
• Support for parental leave and fertility services.
• Recognition programs for great work.
• Holistic wellness benefits.
• Inclusive work environment.
• Career growth and leadership training.
• Financial planning tools and legal advisory services.
• Pet insurance and maternity support.