Manager, Implementation - Remote

Overview

This role offers an exciting opportunity to lead Canva’s Global Implementation team, collaborating with senior leaders to refine and expand the implementation strategy.

In Short

• Lead the Global Implementation team at Canva.
• Collaborate with sales, product, and engineering teams.
• Coach and mentor Implementation Managers.
• Optimize internal processes for efficiency.
• Track and improve performance metrics.
• Design and launch new service packages.
• Ensure customer success and satisfaction.
• Drive strategic vision and hands-on execution.
• Work in a fast-paced, action-oriented environment.
• Manage a team of Implementation Managers.

Requirements

• 6+ years of SaaS experience in professional services or customer success.
• 2+ years of leadership experience.
• Operational excellence and process optimization skills.
• Data-driven mindset for performance tracking.
• Highly organized and detail-oriented.
• Exceptional communication skills.
• Customer-centric approach to service delivery.
• Self-starter with adaptability to challenges.

Benefits

• Equity packages for employee success.
• Health benefits for employee wellbeing.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave policy.
• Annual allowance for wellbeing and office setup.
• Flexible leave options for personal time.