Implementation Manager - Remote

Overview

An independent and driven Implementation Manager is needed to manage the onboarding process for new customers, ensuring a smooth transition from sales to product adoption.

In Short

• Lead client onboarding and project management tasks.
• Customize SaaS solutions to meet client needs.
• Collaborate with cross-functional teams for client success.
• Develop and deliver training sessions for clients.
• Proactively resolve implementation challenges.
• Maintain comprehensive documentation and user guides.
• Identify opportunities for process improvement.
• Communicate effectively with clients and teams.
• Understand local government processes and regulations.
• Support clients with change management and expectations.

Requirements

• Background or strong interest in local government or community development.
• Bachelor’s degree in a relevant field or equivalent experience.
• 3+ years in a client-facing implementation or project management role.
• Deep understanding of software implementation processes.
• Excellent communication and interpersonal skills.
• Strong technical aptitude and problem-solving skills.

Benefits

• Annual base salary of $110,000.
• Eligible for an annual bonus based on performance.
• Flexible time off and comprehensive health plans.
• 401(k) retirement savings plan with company match.
• Employee assistance programs and well-being benefits.