Implementation Manager - Remote

Overview

Prophia is a machine learning driven data management platform designed to help commercial real estate organizations enhance their financial performance. The Implementation Manager plays a crucial role in onboarding customer data accurately and efficiently.

In Short

• Manage customer data extraction from tenant documents.
• Review and reconcile customer data in the Prophia platform.
• Demonstrate project management excellence.
• Become an expert in commercial lease language.
• Provide an exceptional onboarding experience for customers.
• Lead onboarding calls and reconcile data discrepancies.
• Collaborate with internal stakeholders for project planning.
• Communicate product feedback to relevant teams.
• Maintain integrity of tenant data in various reports.
• Iterate on best practices during implementation.

Requirements

• 2+ years of experience in commercial real estate or lease administration.
• Experience in a fast-paced startup environment.
• Detail-oriented with high accuracy in data management.
• Excellent communication and organizational skills.
• Problem-solving skills for complex issues.
• Passion for leveraging technology to solve customer pain points.
• Ability to maintain a positive attitude in escalated situations.
• Bachelor’s degree or equivalent experience.

Benefits

• Competitive salary and equity compensation.
• Flexible work location and technology setup.
• Comprehensive health, dental, and vision care.
• Flexible time off policy.
• Retirement plan (401K).
• Generous leave policies.
• Employee referral bonuses.
• A supportive team environment.