Customer Success Manager (Emerging Accounts) - Remote

Overview

The Customer Success Manager (Emerging Accounts) is responsible for ensuring that CRE professionals achieve their goals through the Prophia product, focusing on retaining and growing existing accounts.

In Short

• Provide dedicated support to a book of business of emerging accounts.
• Develop scalable playbooks and templates for account management.
• Lead product trainings for new users.
• Manage renewal conversations to ensure low customer churn.
• Monitor usage metrics to improve communication and processes.
• Answer inbound user questions about the Prophia platform.
• Convey customer feedback to the product team.

Requirements

• 3-5 years of experience in a customer-facing role.
• Excellent verbal and written communication skills.
• Passion for solving complex problems.
• History of improving customer experience processes.
• Familiarity with commercial leases is a plus.
• Experience in a fast-paced startup environment.
• Bachelor’s degree or equivalent professional experience.

Benefits

• Competitive salary and equity compensation.
• Flexible location and work setup.
• Comprehensive health, dental, and vision care.
• Flexible time off policy and paid holidays.
• $150 monthly wellness stipend.
• Retirement plan (401K).
• Generous leave policies.
• Employee referral bonuses.
• A supportive team and work environment.