Account Manager - Customer Success - Remote

Overview

As an Account Manager at Pennylane, you will play a crucial role in customer success by helping clients grow and ensuring they are engaged with our services. You will be at the heart of the customer experience, contributing to the retention and expansion of our client base.

In Short

• Work in a stimulating environment that values autonomy and trust.
• Join a rapidly growing FinTech company focused on financial management solutions.
• Develop and engage a diverse client base of SMEs.
• Identify upsell and cross-sell opportunities for existing clients.
• Reduce churn by proactively engaging with clients.
• Provide feedback to product teams to enhance services.
• Collaborate across departments to improve client offerings.
• Utilize a predictive algorithm to manage client retention.
• Engage with clients to understand their needs and challenges.
• Participate in a recruitment process that values diversity and inclusion.

Requirements

• Over 3 years of experience in complex sales, preferably in a Business Developer role.
• Strong questioning and listening skills to understand client needs.
• Interest in technology and knowledge of current FinTech products is a plus.
• Experience selling to B2B clients, particularly finance directors.
• Experience in selling SaaS products is advantageous.
• Fluency in English is required.
• Ability to thrive in a constantly changing environment.
• Strong collaboration skills with team members and stakeholders.
• Ability to prioritize high-impact business actions in daily activities.

Benefits

• Opportunity to grow within a fast-paced FinTech company.
• Inclusive and supportive work environment.
• Flexible remote working culture.
• Collaborative team atmosphere with diverse backgrounds.
• Engagement in a meaningful role that impacts clients' financial management.