Customer Success Account Manager - Remote

Overview

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive.

In Short

• Manage and grow existing customer accounts.
• Ensure customers see long-term value from our platform.
• Drive revenue growth through renewals and expansions.
• Deliver exceptional customer experience through ongoing support.
• Collaborate with sales, support, and engineering teams.
• Develop and implement strategies to achieve renewal and upsell targets.
• Build strong, long-term relationships with key stakeholders.
• Analyze customer feedback to improve product offerings.

Requirements

• Proven track record in building strong client relationships.
• Strong communication and problem-solving skills.
• Ability to work cross-functionally with various teams.
• A business owner mindset with adaptability.
• Bachelor’s degree or equivalent experience.
• Additional language skills (Spanish, German, French) are a plus.

Benefits

• Unlimited PTO.
• Competitive salary.
• Stock options.
• Full health coverage.
• Strong work-life balance.