Account Manager - Customer Success - Remote

Overview

As an Account Manager at Lightspeed, you will be responsible for expanding a premium customer portfolio in the hospitality industry, focusing on building sustainable partnerships and driving growth.

In Short

• Develop and scale your portfolio strategically.
• Exceed targets through smart cross- and upselling strategies.
• Utilize insights from Salesforce to offer proactive solutions.
• Conduct regular business reviews and create tailored success plans.
• Collaborate closely with product, support, and implementation teams.
• Provide customer insights to improve our product.

Requirements

• Experience in Account Management, Customer Success, or B2B Sales with a proven track record.
• Ability to build long-term partnerships with clients.
• Strong sales acumen and ability to recognize opportunities.
• Confident communication with decision-makers and C-level clients.

Benefits

• Flexible working arrangements.
• Clear development paths and rapid advancement opportunities.
• Work from anywhere for up to 60 days a year.
• Health and wellness budget of €400.
• Mental health support through the Modern Health App.
• Opportunities for social engagement and community service.
• Office perks in Berlin including regular meals and snacks.