Customer Success Manager / Account Manager - Remote

Overview

SheerID is seeking a dynamic and results-oriented professional to join our team in a blended Customer Success Manager (CSM) and Account Manager (AM) role. This new position is pivotal in driving customer satisfaction, ensuring strategic engagement, and achieving revenue growth through renewals and upsells.

In Short

• Identify, develop, and maintain relationships with key stakeholders.
• Engage with SheerID champions and operational users.
• Conduct proactive communications throughout the customer lifecycle.
• Identify and execute upsell opportunities.
• Collaborate with sales and finance teams.
• Drive account retention through successful subscription renewals.
• Implement strategies to enhance customer satisfaction.
• Work closely with Support, Product, Marketing, Sales, and Finance teams.
• Act as a customer advocate for product and service improvements.
• 3+ years of experience in customer success or account management.

Requirements

• Proven track record of meeting retention and growth goals.
• Strong consultative selling and relationship management skills.
• Ability to influence executive-level stakeholders.
• Excellent communication and collaboration abilities.
• Familiarity with customer health scores and product adoption metrics.
• Proficiency with CRM and customer success platforms.
• A proactive, positive attitude with a can-do spirit.

Benefits

• Dynamic work environment.
• Opportunity for professional growth.
• Collaborative team culture.
• Engagement with diverse stakeholders.
• Impact on customer satisfaction and revenue growth.