Account Manager - Customer Success - Remote

Overview

The Account Manager - Customer Success will be responsible for managing multiple accounts, developing relationships with customers, and ensuring client satisfaction through effective communication and operational excellence.

In Short

• Manage multiple accounts and customer relationships.
• Drive client retention, renewals, and satisfaction.
• Work with Account Managers on operational processes.
• Partner with internal teams to exceed customer goals.
• Provide input on new processes and workflows.
• Maintain superior customer service levels.
• Collaborate with Finance on billing and invoicing.
• Hire and develop staff with performance reviews.
• Oversee project support and construction management.
• Assist in budget development and management.

Requirements

• Bachelor’s degree preferred or equivalent experience.
• Experience in Account Management/Customer Success.
• Strong communication skills and collaboration ability.
• Focus on building trust and managing relationships.
• Analytical and organizational skills in fast-paced settings.
• Ability to prioritize multiple responsibilities.
• Knowledge of construction bid documents.
• Effective communication with team members.
• Experience in identifying and solving client issues.
• Valid US driver’s license and willingness to travel.

Benefits

• Comprehensive training and development opportunities.
• Flexible working environment.
• Collaborative team culture.
• Opportunities for career advancement.
• Health and wellness benefits.