Customer Success Account Manager - Remote

Overview

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success.

In Short

• Build strong relationships with Bask’s customers and own the full customer lifecycle.
• Partner with customer stakeholders to develop custom engagement initiatives.
• Manage all current customer data.
• Analyze customer engagement metrics.
• Deliver program demos and provide technical answers.
• Work in a fast-paced startup environment.
• Embrace a proactive mindset to overcome challenges.
• Work weekends as needed.

Requirements

• Self-starter with a passion for enhancing customer experience.
• Creative problem-solving skills.
• Strong written and spoken communication skills.
• Empathetic and self-aware personality.
• Ability to work collaboratively in a small team.

Benefits

• Opportunity to work in a rapidly growing startup.
• Collaborative team environment.
• Ownership and accountability culture.
• Focus on customer success and satisfaction.